Cancellation PolicyInstructions for the consumer
Right of withdrawal
The contract can be canceled in written form (letter, fax, e-mail) within 14 days without having to tell reasons – or if the product is given to the customer before expiry of the term – revoke the offer by return of the product. The deadline starts after receipt of this instruction in written form, though not before the consumer has received the goods (considering separated deliveries of equal products not before receipt of the first partial delivery) and not before fulfilling of our information duties according to article 246 § 2 in connection with § 1 Abs. 1 and 2 EGBGB as well as our duty according to § 312e Abs.1 Satz 1 BGB in connection with the article 246 § 3 EGBGB In order to protect the cancellation period, it is sufficient to send in the cancellation or the product. The cancellation is to be addressed to:
Kraatzer Weg 12
Fax: 032 123 150 933
Consequences of withdrawal
In case of an effective cancellation, the received performances of both parties have to be given back and, as the case may be, applied usages (e.g. interest) have to be released. If the performance that was provided by us can not be given back or only partially or in deteriorated condition, it is the customer's duty, as the case may be, to provide compensation. This may not be applied, if the deterioration of the product has exclusively been noticed at the moment of examination, just as you would have been able to do in the retail shop. In case of cancellation, we reserve the right to compensation for impairment to the goods - over and beyond the customers inspection - based on the unused state of the goods. In this case you do not have to compensate us accordingly, goods capable of being sent by parcel post should be returned to us at our risk. The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods does not exceed an amount of 40.00 EUR or if the buyer at a higher price of the good has not rendered the trade-off or the contractually agreed partial payment at the time of the countermand. Otherwise, the return is free for the costumer. Items that cannot to be sent in a package, will be picked up. Requests for re-compensation for payment must be met within 30 days after sending the declaration of withdrawal or after returning the goods.
Costs of return
The buyer has to pay the costs of the reshipment, if the delivered goods match with the ordered goods and if the price of the reshipped goods does not exceed an amount of 40.00 EUR, or if the buyer at a higher price of the good has not rendered the trade-off or the contractually agreed partial payment at the time of the countermand. The customer has to bear only the expenses for the reshipment. Additional costs, e.g. caused by a change of the place of business or by engagement of a transport service that is more expensive represent costs that will be borne by us.
End of Cancellation policy.